Our Accessibility Statement
This accessibility statement applies to www.southayrshirecmhw.co.uk
This website is run by South Ayrshire Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen on a PC or laptop
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
South Ayrshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard and we continue to work to improve this.
How accessible this website is
We know some parts of this website are not fully accessible:
- the text won’t reflow in a single column when you change the size of the browser window
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- the video player is missing ARIA labels
- you cannot skip to the main content when using a screen reader
Content that’s not within scope of the accessibility regulations
PDFs and other documents
Accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018. However, for those PDFs and Word documents which are classed as ‘active administration documents’ and are essential to providing our services, we’ll look to replace with accessible versions. We plan to fix our PDFs by in a variety of ways. We will:
- replace the PDF with an accessible HTML page, or
- transform the PDF into an online form, or
- ensure that, if the PDF is to remain as a document, it meets digital accessibility standards
In the meantime, if you’re experience any difficulties with a PDF on our website, please contact [email].
We will attempt to ensure any new PDFs or Word documents we publish meet accessibility standards.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in 10 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Carole.Campbell@south-ayrshire.gov.uk.
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Non-compliance with the accessibility regulations
We also plan to update older PDFs to make them accessible friendly as soon as possible.
Preparation of this accessibility statement
This statement was prepared on 14/3/2022. It was last reviewed on 22/3/2022.
This website was last tested on 22/3/2022. The test was carried out by examination of our accessibility rating from Lighthouse and AXE development tools.